Help

Trouble Logging In

If you are logging in with Facebook, try logging into Facebook first, then go back to Liveplate and click “log in with Facebook.” If you set up an account, and forgot your password, click the “Forgot Password” link. Email us at info@Liveplate.com for other issues.

Using Video Chat in Cookalong Events

Chatting within an Event or Cookalong - if prompted, upgrade to Adobe Flash 11, for best video performnace. You can download the latest version of Adobe Flash here.

Not streaming video: check and make sure camera is turned on. Right click on any video chat window, and when the box pops up, check Allow Camera.

If that doesn't work, make sure you are not using your camera with Skype, iChat, Facebook chat.

Not streaming audio: check and make sure camera is turned on. Right click on any video chat window, and when the box pops up, check Allow Microphone.

Adding a Recipe

Click Add a Recipe from the Recipe Library. Complete the fields. Put one direction per line. Upload a picture if you like.

Editing a Recipe

From My Recipes or the Recipe Library, click on the recipe you wish to edit. A screen will pop up which allows you to change ingredients, instructions, photos, or upload a video.
Note: you can only edit your OWN recipes. However, you can comment or post a variation to others’ recipes in the comments section.

Updating My Profile

All fields are optional. Click on My Profile and add any information you would like to share with friends. You may want to share the type of cooking you enjoy, your favorite cuisines, or your cooking experience.

Viewing Problems/Browser Issues

Liveplate supports the following browsers. We suggest upgrading to later versions of Chrome, Safari, Firefox, and Internet Explorer if you are on an older version.

  • Internet Explorer versions 7.0 and 8.0 (not 6.0)
  • Safari 4.0 and 5.0 (including windows version)
  • Firefox 4.0 and 3.6
  • Chrome 11.0

Internet Explorer 6 is NOT supported; as in many websites running streaming videos it is extremely difficult to configure to support this older version. We strongly suggest upgrading to version 7.0 or 8.0.

PC/Laptop Minimum Computer Requirements

HOST EVENT - MINIMUM COMPUTER OR LAPTOP REQUIREMENTS

Operating System

Windows XP / Windows Vista / Windows 7 / Apple X / Apple Snow Leopard / Apple X Lion

Processor

Intel / AMD

Memory

2GB of RAM Minimum -­‐ 4GB Recommended

Storage

80GB Hard Drive

Software

Adobe Flash Player 11.2 or Above

Video Camera

HD Camera with Live Stream Capabilities Embedded or with USB 2.0 or Firewire connection

Audio

Microphone Input / Headphones with Input / Incorporated into the Camera

Internet Bandwidth - Hardwire Connection

Download Speed: 1.0Mbps / Upload Speed: 1.0Mbps

 

PARTICIPANTS - MINIMUM COMPUTER OR LAPTOP REQUIREMENTS

Operating System

Windows XP / Windows Vista / Windows 7 / Apple X / Apple Snow Leopard / Apple X Lion

Processor

Intel / AMD

Memory

1GB of RAM Minimum

Storage

40GB Hard Drive

Software

Adobe Flash Player 11.2 or Above

Video Camera

Camera with Live Stream Capabilities Embedded or with USB 2.0 or Firewire connection

Audio

Microphone Input / Headphones with Input / Incorporated into the Camera

Internet Bandwidth - Hardwire Connection

Download Speed: 1.0Mbps / Upload Speed: 0.5Mbps or 500 Kbps

 

NEED TO DOWNLOAD REQUIRED SOFTWARE?

Adobe Flash Player Download

http://get.adobe.com/flashplayer/

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